Moderatore: ModiMaccanici
Clallo ha scritto:Buonasera a tutti,
ho un problema e il mio IMAC da alcuni giorni non funziona più. Le ho provate tutte ma la CPU ci impalla e il processo UserEventAgent arriva a occupare circa il 99% della CPU
Dai primi commenti e aiuti (kundalini ndr) mi viene detto che devo cancellare un po' di schifezze...
Come faccio a cancellare/disinstallare se il MAC è completamente bloccato? (non sono esperto )
Posto di seguito l'analisi fatta con EtreCheck (ci ha messo quasi due ore!) sperando che qualche angelo del forum possa aiutarmi.
Graazie di cuore a tutti quelli che vorranno aiutarmi!!
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EtreCheck version: 3.4.6 (460)
Report generated 2017-12-18 20:17:44
Download EtreCheck from https://etrecheck.com" onclick="window.open(this.href);return false;
Runtime: 32:46
Performance: Poor
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Clean up] link to delete unused files.
Problem: Computer is too slow
Description:
too too too slow
Hardware Information: ⓘ
iMac (27-inch, Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac13,2
1 2,9 GHz Intel Core i5 (i5-3470S) CPU: 4-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Handoff/Airdrop2: supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ⓘ
NVIDIA GeForce GTX 660M - VRAM: 512 MB
iMac 2560 x 1440
SAMSUNG 2560 x 1440 @ 60 Hz
Disk Information: ⓘ
APPLE HDD ST1000DM003 disk0: (1 TB) (Rotational)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (110.78 GB free)
(disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ⓘ
USB20Bus
hub_device
Apple Inc. FaceTime HD Camera (Built-in)
USB20Bus
hub_device
hub_device
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
USB30Bus
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
System Software: ⓘ
macOS High Sierra 10.13.1 (17B1003) - Time since boot: less than an hour
Configuration files: ⓘ
/etc/hosts - Count: 30
Gatekeeper: ⓘ
Mac App Store and identified developers
Clean up: ⓘ
/Library/LaunchAgents/com.divx.update.agent.plist
/Library/Application Support/DivX/DivXUpdate.app/Contents/MacOS/DivXUpdate
Executable not found!
/Library/LaunchAgents/com.kaspersky.kav.gui.plist
open -a Kaspersky Anti-Virus.app
Executable not found!
2 orphan files found. [Clean up]
Kernel Extensions: ⓘ
/Library/Application Support/Roxio
[not loaded] com.roxio.TDIXController (1.7) [Lookup]
/Library/Application Support/WDSmartWare
[not loaded] com.wdc.driver.1394HP (1.0.9) [Lookup]
[not loaded] com.wdc.driver.USBHP (1.0.11) [Lookup]
/Library/Extensions
[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11) [Lookup]
[not loaded] com.sophos.kext.sav (9.4.50 - SDK 10.9) [Lookup]
[not loaded] com.sophos.nke.swi (9.4.50 - SDK 10.9) [Lookup]
/System/Library/Extensions
[not loaded] com.Cycling74.driver.Soundflower (1.4.3) [Lookup]
[not loaded] com.avira.kext.FileAccessControl (1.0.0d1 - SDK 10.9) [Lookup]
[loaded] com.corel.painter.PainterAudioDriver (1.0 - SDK 10.9) [Lookup]
[not loaded] com.pctools.iantivirus.kfs (1.0.1) [Lookup]
[not loaded] com.roxio.BluRaySupport (1.1.3) [Lookup]
[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.6-4 - SDK 10. [Lookup]
Startup Items: ⓘ
ChmodBPF: Path: /Library/StartupItems/ChmodBPF
EyeConnect: Path: /Library/StartupItems/EyeConnect
ProTec6b: Path: /Library/StartupItems/ProTec6b
Startup items no longer function in OS X Yosemite or later
System Launch Agents: ⓘ
[not loaded] 8 Apple tasks
[loaded] 175 Apple tasks
[running] 73 Apple tasks
[killed] 32 Apple tasks
32 processes killed due to insufficient RAM
System Launch Daemons: ⓘ
[not loaded] 35 Apple tasks
[loaded] 190 Apple tasks
[running] 78 Apple tasks
[killed] 28 Apple tasks
28 processes killed due to insufficient RAM
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-05-27) [Lookup]
[loaded] com.divx.uninstall.converter.plist (Shell Script 9e90dee7 - installed 2017-10-25)
[loaded] com.divx.uninstall.player.plist (Shell Script 664f994d - installed 2017-10-25)
[loaded] com.divx.uninstall.preferences.plist (Shell Script 1cd1d81c - installed 2017-10-25)
[loaded] com.divx.update.agent.plist (? a041d049 0 - installed 2016-09-22) [Lookup] - /Library/Application Support/DivX/DivXUpdate.app/Contents/MacOS/DivXUpdate: Executable not found!
[loaded] com.kaspersky.kav.gui.plist (? 72469ece 0 - installed 2014-10-21) [Lookup] - Kaspersky Anti-Virus.app: Executable not found!
[not loaded] com.maintain.LogOut.plist (Shell Script 52c16c4b - installed 2017-10-25)
[not loaded] com.maintain.PurgeInactiveMemory.plist (Apple, Inc. - installed 2017-10-25)
[not loaded] com.maintain.Restart.plist (Shell Script b392741a - installed 2017-10-25)
[not loaded] com.maintain.ShutDown.plist (Shell Script 83dbe49b - installed 2017-10-25)
[not loaded] com.maintain.Sleep.plist (Shell Script 269361ac - installed 2017-10-25)
[running] jp.co.canon.SELPHYCP.BG.plist (? 6c0813be a7990858 - installed 2014-06-22) [Lookup]
[not loaded] net.culater.SIMBL.Agent.plist (? 850e6250 aeee4209 - installed 2010-02-23) [Lookup]
[loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2012-09-28) [Lookup]
Launch Daemons: ⓘ
[loaded] com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2014-11-14) [Lookup]
[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-05-21) [Lookup]
[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-28) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 6cf41d3c - installed 2016-04-16) [Lookup]
[loaded] com.avast.osx.secureline.init.plist (Shell Script 1bda83b1 - installed 2017-10-24) [Lookup]
[loaded] com.avast.osx.secureline.uninstall.plist (Shell Script ba7a0061 - installed 2017-10-24) [Lookup]
[loaded] com.avast.osx.secureline.update.plist (Shell Script f50a649c - installed 2017-10-24) [Lookup]
[running] com.daz3d.content_management_service.plist (? 4223a539 afc8b660 - installed 2014-03-17) [Lookup]
[running] com.easeus.dataprotectbackup.plist (? ? ? - installed 2017-12-10) [Lookup]
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]
[failed] com.kaspersky.klif_loader.plist (Apple, Inc. - installed 2017-10-25)
[loaded] com.macpaw.CleanMyMac2.Agent.plist (? 753d8be6 e456392f - installed 2017-12-10) [Lookup]
[not loaded] com.maintain.AutoLoginUserScreenLocked.plist (Apple, Inc. - installed 2017-10-25)
[not loaded] com.maintain.CocktailScheduler.plist (Shell Script da64ddf8 - installed 2017-10-25)
[not loaded] com.maintain.HideSpotlightMenuBarIcon.plist (Apple, Inc. - installed 2017-10-25)
[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-04-24) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-09-23) [Lookup]
[loaded] com.prosofteng.PRInstaller.plist (PROSOFT Engineering, Inc. - installed 2017-10-05) [Lookup]
[loaded] com.wacom.displayhelper.plist (Apple, Inc. - installed 2017-10-25)
[loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2012-09-28) [Lookup]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-05-27) [Lookup]
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-12) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-12-10) [Lookup]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist (MacPaw Inc. - installed 2017-12-17) [Lookup]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist (MacPaw Inc. - installed 2017-12-17) [Lookup]
[loaded] com.redgiantsoftware.updater.plist (? 63cc02c7 0 - installed 2017-10-10) [Lookup]
User Login Items: ⓘ
6H4HRTU5E3.com.avast.osx.secureline.avastsecurelinehelper SMLoginItem - Hidden (AVAST Software a.s. - installed 2017-11-25)
(/Applications/AvastSecureLine.app/Contents/Library/LoginItems/6H4HRTU5E3.com.avast.osx.secureline.avastsecurelinehelper.app)
ATLoginItemHelper SMLoginItem - Hidden (Apple, Inc. - installed 2017-12-10)
(/Applications/DrCleaner.app/Contents/Library/LoginItems/ATLoginItemHelper.app)
TuneUpHelper SMLoginItem - Hidden (GMGP LLC - installed 2017-01-30)
(/Applications/TuneUp.app/Contents/Library/LoginItems/TuneUpHelper.app)
com.adobe.SwitchBoard.monitor.plist MachInit - Hidden
(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)
Mach Init items are deprecated
Internet Plug-ins: ⓘ
JavaAppletPlugin: 15.0.1 (installed 2013-10-27) Check version
3rd Party Preference Panes: ⓘ
None
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
27% UserEventAgent
10% kernel_task
3% WindowServer
3% lsd
0% ps
Top Processes by Memory: ⓘ
4.73 GB kernel_task
865 MB UserEventAgent
20 MB mds_stores
16 MB WindowServer
15 MB routined
Top Processes by Network Use: ⓘ
Input Output Process name
159 KB 46 KB mDNSResponder
35 KB 6 KB netbiosd
11 KB 21 KB apsd
0 B 64 B SystemUIServer
Top Processes by Energy Use: ⓘ
46.88 UserEventAgent
5.80 lsd
5.18 WindowServer
1.54 trustd
Virtual Memory Information: ⓘ
277 MB Available RAM
3 MB Free RAM
7.73 GB Used RAM
274 MB Cached files
10.44 GB Swap Used
Diagnostics Events (last 3 days for minor events): ⓘ
2017-12-18 18:58:37 SIMBL Agent.app Crash [Open]
Cause: dyld: launch, running initializers
/usr/lib/libSystem.B.dylib
2017-12-18 00:53:32 Avast.app Crash [Open]
Cause: dyld: launch, loading dependent libraries
2017-12-18 00:34:27 ~/Library/Logs/DiagnosticReports/cloudd_2017-12-18-003427_[redacted].crash Crash [Open]
Con un SSD High Sierra andrebbe meglio, pazienza, valuterai se sostituirlo più avanti. Un SSD è sempre meglio.Disk Information: ⓘ
APPLE HDD ST1000DM003 disk0: (1 TB) (Rotational)
Dal report stesso di EC clicca su [Clean up] per eliminare quei file orfani. Se poi Kaspersky persiste ti indicherò un altro modo.Clean up: ⓘ
/Library/LaunchAgents/com.divx.update.agent.plist
/Library/Application Support/DivX/DivXUpdate.app/Contents/MacOS/DivXUpdate
Executable not found!
/Library/LaunchAgents/com.kaspersky.kav.gui.plist
open -a Kaspersky Anti-Virus.app
Executable not found!
2 orphan files found. [Clean up]
Liberati del software Western Digital, è inutile su Mac; in più, oltre a prendersi 25 MB, tutto il SW Western Digital è fermo a 10.12, su High Sierra non funzionerà mai./Library/Application Support/WDSmartWare
[not loaded] com.wdc.driver.1394HP (1.0.9) [Lookup]
[not loaded] com.wdc.driver.USBHP (1.0.11) [Lookup]
sophos è ancora lì, devi disinstallarne tutte le parti./Library/Extensions
[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11) [Lookup]
[not loaded] com.sophos.kext.sav (9.4.50 - SDK 10.9) [Lookup]
[not loaded] com.sophos.nke.swi (9.4.50 - SDK 10.9) [Lookup]
Idem per Avira e iantivirus. Il dispositivo Wacom se non lo usi più fai pulizia pure di quello./System/Library/Extensions
[not loaded] com.Cycling74.driver.Soundflower (1.4.3) [Lookup]
[not loaded] com.avira.kext.FileAccessControl (1.0.0d1 - SDK 10.9) [Lookup]
[loaded] com.corel.painter.PainterAudioDriver (1.0 - SDK 10.9) [Lookup]
[not loaded] com.pctools.iantivirus.kfs (1.0.1) [Lookup]
[not loaded] com.roxio.BluRaySupport (1.1.3) [Lookup]
[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.6-4 - SDK 10.8 ) [Lookup]
Obsoleti. Segui il percorso tramite Finder: Macintosh HD > Libreria > Startupitems, se trovi quelle 3 cartelle con quei nomi cestinale.Startup Items: ⓘ
ChmodBPF: Path: /Library/StartupItems/ChmodBPF
EyeConnect: Path: /Library/StartupItems/EyeConnect
ProTec6b: Path: /Library/StartupItems/ProTec6b
Startup items no longer function in OS X Yosemite or later
Hai ancora troppi processi interrotti per insufficienza di RAM. Con 8 GB non dovrebbe succedere, sono tutte quelle cose sopra e quelle che indicherò sotto che stressano la RAM.38 processes killed due to insufficient RAM
32 processes killed due to insufficient RAM
1.28 GB Swap Used
Disinstalla tutto quello in rosso. Cocktail in giallo vedi sotto.Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-05-27) [Lookup]
[loaded] com.divx.uninstall.converter.plist (Shell Script 9e90dee7 - installed 2017-10-25)
[loaded] com.divx.uninstall.player.plist (Shell Script 664f994d - installed 2017-10-25)
[loaded] com.divx.uninstall.preferences.plist (Shell Script 1cd1d81c - installed 2017-10-25)
[not loaded] com.maintain.LogOut.plist (Shell Script 52c16c4b - installed 2017-10-25)
[not loaded] com.maintain.PurgeInactiveMemory.plist (Apple, Inc. - installed 2017-10-25)
[not loaded] com.maintain.Restart.plist (Shell Script b392741a - installed 2017-10-25)
[not loaded] com.maintain.ShutDown.plist (Shell Script 83dbe49b - installed 2017-10-25)
[not loaded] com.maintain.Sleep.plist (Shell Script 269361ac - installed 2017-10-25)
[running] jp.co.canon.SELPHYCP.BG.plist (? 6c0813be a7990858 - installed 2014-06-22) [Lookup]
[not loaded] net.culater.SIMBL.Agent.plist (? 850e6250 aeee4209 - installed 2010-02-23) [Lookup]
[loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2012-09-28) [Lookup]
11)Launch Daemons: ⓘ
[loaded] com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2014-11-14) [Lookup]
[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-05-21) [Lookup]
[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-28) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 6cf41d3c - installed 2016-04-16) [Lookup]
[running] com.daz3d.content_management_service.plist (? 4223a539 afc8b660 - installed 2014-03-17)[Lookup] Su HS non gira, non ho trovato aggiornamenti
[running] com.easeus.dataprotectbackup.plist (? ? ? - installed 2017-12-10) [Lookup] Non mi dire che hai pagato per questo!
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]
[failed] com.kaspersky.klif_loader.plist (Apple, Inc. - installed 2017-10-25)
[loaded] com.macpaw.CleanMyMac2.Agent.plist (? 753d8be6 e456392f - installed 2017-12-18) [Lookup]
[not loaded] com.maintain.AutoLoginUserScreenLocked.plist (Apple, Inc. - installed 2017-10-25)
[not loaded] com.maintain.CocktailScheduler.plist (Shell Script da64ddf8 - installed 2017-10-25) Cocktail, mmmh, preferisco OnyX
[not loaded] com.maintain.HideSpotlightMenuBarIcon.plist (Apple, Inc. - installed 2017-10-25)
[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-04-24) [Lookup] Malwarebytes non è più quello di una volta.
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-09-23) [Lookup]
[loaded] com.prosofteng.PRInstaller.plist (PROSOFT Engineering, Inc. - installed 2017-10-05) [Lookup] Data Rescue? Backup? C'è TM, gratuito. Promette un clone avviabile, non lo conosco, funziona?
[loaded] com.wacom.displayhelper.plist (Apple, Inc. - installed 2017-10-25)
[loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2012-09-28) [Lookup]
Elimina CleanMyMac.User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-05-27) [Lookup]
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-12) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-12-10) [Lookup]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist (MacPaw Inc. - installed 2017-12-18) [Lookup]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist (MacPaw Inc. - installed 2017-12-18) [Lookup]
Elimina tutto da Preferenze di sistema > Utenti e gruppi > Elementi Login. Non nascondere solamente, apri il lucchetto e premi sul tasto "-"User Login Items: ⓘ
ATLoginItemHelper SMLoginItem - Hidden (Apple, Inc. - installed 2017-12-10)
(/Applications/DrCleaner.app/Contents/Library/LoginItems/ATLoginItemHelper.app)
TuneUpHelper SMLoginItem - Hidden (GMGP LLC - installed 2017-01-30)
(/Applications/TuneUp.app/Contents/Library/LoginItems/TuneUpHelper.app)
com.adobe.SwitchBoard.monitor.plist MachInit - Hidden
(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)
Mach Init items are deprecated
Tutti i file mantain.eccetera sono figli di Cocktail. Non è un orrendo software di manutenzione, ma un tempo era un po' più semplice, meno invasivo. Lo usai anche io. Poi ad un certo punto occorre fare una scelta: o cintura o bretelle. Entrambi non vanno bene. E di fronte ad uno strumento come OnyX https://www.titanium-software.fr/en/onyx.html" onclick="window.open(this.href);return false; , secondo me e altri qui su iMaccanici, non c'è competizione.Clallo ha scritto:
Un solo chiarimento: cosa devo fare con i file che hai evidenziato in giallo (cocktail)?
Visitano il forum: SemrushBot [Bot] e 4 ospiti